+ FAQ


What’s the billing period?

A day is measured as 24 hours for billing purposes.


Do I have to pay for insurance?

Book a Timeless VACATION HOME right here in Montego Bay. No insurance is required when you use a “covered credit card” that includes rentals in Jamaica. Otherwise, you may choose from our Collision Damage Waiver (CDW) or Third Party Insurance (TPI). See our Terms and Conditions page for details.


What do I do if there’s an accident?

Please dial 119 if you need an ambulance or the police. But (also) let us know as soon as possible by calling 430-7334. Timeless MoBay Car Rental offers roadside assistance between Lucea and Falmouth (the VIP Airport Pickup zone) and you may be able to have a replacement vehicle delivered to the scene.


What about taxes?

The only applicable tax is Jamaica’s General Consumption Tax (GCT) of 16.5 percent. You’ll see it updating just above the total on our online booking form. No surprises.


Are your vehicles tinted?

Some of our car rentals are tinted; some are not. If it matters to you, please indicate your preference in the “Notes” box on our booking form.


Are there old car rentals in your fleet?

Most of our car rentals are three years or younger. We replace older models every year so you can be assured of both safety and comfort.


Can you pick me up at NIMA (Norman Manley International Airport)?

We can only provide NMIA pickups to regular customers at this time.


What if I’m as far as Negril or Ocho Rios?

Our commitment to free VIP pickup is for the Montego Bay coastal region. This runs from the town of Falmouth (the Trelawny parish capital) which is 30 km east of the Sangster International Airport (MBJ), to the town of Lucea (the Hanover parish capital) which is some 40 km to the west. For outlying and inland areas we assess individual requests so please call (876) 430 7334 and ask for Mark. Your What3Words location may help us to give you a speedier decision during this call.


Do you charge for gas?

Rental cars are supplied with a full gas tank and we ask that you return it at the same level. A refueling charge plus a service fee will be applied if the gauge is lower when you return the keys.


Can I get a standard/manual transmission vehicle?

All the car rentals in our fleet have an automatic transmission with right-hand drive. Please consider an SUV for high-performance handling.

Learn more about our Free VIP Airport Pickup service.